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Speedy customer service

Mobile technology has transformed how services are delivered at our Housing Plus older persons schemes.
Filing cabinets full of paper have been replaced with mobile tablets which give our team instant access to our housing systems and our customer’s details and our housing systems.

Staff can sit with residents in their own homes and give them information they need about their rent statements, or update their details without having to go back to the office.

It has also made the service far more efficient. This year the amount of time it took to complete welfare checks was reduced by 56 days, a massive saving.

This is part of Leeds Federated’s drive to rethink how services are delivered and make best use of mobile technology to save staff time and improve customer service.

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