Leeds Federated

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Annual Report 2017

Welcome to this year’s Annual Report.
I’m delighted to be able to share a series of stories from across the business with you. These reflect our progress this year as we have worked to:

– Sustain the business and deliver quality services to our customers
– Innovate and find new ways to work
– Grow by developing more homes

You can hear from the customers we have supported like Ian who we helped to move home and Muserat who had her house adapted to meet her needs. Our team also talk about how we are using technology to improve customer service and change the way we work.

We have been preparing for growth and Leeds Federated plans to build 750 homes over the next five years to help meet the need for more affordable housing across the Leeds City Region.
Over the next year we will also be focusing on keeping customer satisfaction high, improving efficiency and reducing costs.

Thank you for taking the time to find out more about the work we are doing to fulfill our vision of ‘Building Futures Together’.

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