Leeds Federated

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The way we work

Over the last year we have invested £163,000 in mobile technology and this is transforming the way we deliver services to customers.

Our Customer Service team now have mobile tablets and can access our housing systems when they are out of the office. This means they can update customers’ details while they are with them which saves time and provides a better service.

We are changing the way we work to reflect the positive impact new technology has made. With staff spending less time in the office, this year we introduced hot-desking at our Head Office and have moved everyone onto one floor.

We have also started a project to redesign our office space and create a more flexible approach to work which will support the needs of our staff, customers and the business.

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