Leeds Federated


Customer satisfaction

We want our customers to be happy with the service we provide and use the UK Customer Satisfaction Index (UKCSI) to measure what they think.

The UKCSI compares our performance to companies from a range of sectors such as housing, banking and telecoms. Measuring our customer satisfaction helps us to understand how we are performing and shows if there are areas we need to improve.

We are pleased that this year our customer satisfaction was 80.5%. This is above the national average of 70%

We also set targets for our Responsive Repairs service.

This year, 97% of emergency repairs were completed on time and 89.9% of customers were satisfied with our repairs service.

We aim to deliver a great level of service  and want  all of our customers to be satisfied with it. If we do make a mistake we  always try to put things right.