This year we launched a new handyperson service for customers. Customers can book the handyperson for DIY tasks around their home that are not covered by our repairs service at a subsidised rate.
This is part of a new 8-year responsive repairs contract which was awarded to Keepmoat Property Services in October 2014.
Improvements have been made to the service in response to customer feedback, including:
- Quicker repairs – Non-emergency repairs made within 8 days (down from 14) and emergency repairs made safe within 2 hours and repaired within 24hours
- New appointment slots – we’ve introduced evening and weekend appointments and a 10am to 2pm slot to avoid the school run.
- Text message reminders – to let customers know we’re on our way
- New Customer Liaison Officer – to help resolve customer complaints
A learning academy has been set up to provide training courses, apprenticeships and work placements for customers and the local community. Keepmoat are donating 1% of the value of the repairs contract each year to fund this new initiative.