Neighbourhood Officer, Laura Callaghan, has changed the way she works. Equipped with a tablet giving her access to Leeds Fed’s housing systems, she is now able to give customers on her patch the information they need without going back to the office.

Mobile working enables staff to work on the move. With information about properties and customer accounts at their fingertips they can also offer a better, faster service.

This year, mobile working was tested with a volunteer group of customer service staff. It is now being rolled out to most staff in the customer service and assets teams. Further developments are planned over the next 18 months to improve how we deliver our estate management and customer engagement work, and update asset management data faster without using time consuming paper-based systems.